Built for Local Business Phone Calls

Stop Losing Customers to Missed Calls

An AI receptionist that answers calls, books appointments, and follows up automatically — texting missed callers back, reminding people about appointments, and re-engaging leads that went quiet. Handling the whole thing that happens around a call, not just the call itself.

A 15-minute conversation. Built around your business.

01 / THE CONNECTED FRONT DESK

FROM FIRST RING TO FOLLOW-UP

Hands full?
You're still open.

Meet Ember, your AI receptionist. When you can’t pick up, Ember captures the details and gives your team a clear next step.

  • Answers missed and after-hours calls
  • Captures the customer’s request
  • Sends a useful summary to your team
Explore the AI receptionist
8:42••• ▰

A new opportunity.

AFTER-HOURS INQUIRY
CALLER

“My AC isn't cooling. Could someone come out tomorrow?”

EMBER

“I can help with that. What’s the service address?”

YOUR TEAM’S HANDOFFEXAMPLE

One less lead to lose.

Appointment requested

Customer
Alex Morgan
Needs help with
AC not cooling
Preferred time
Tomorrow morning

ILLUSTRATIVE DEMONSTRATION · NO LIVE CALL OR BOOKING

Every inquiry deserves a next step.Make your website part of the system

Beyond the call

It doesn't stop when the call ends.

Most answering services stop at "we picked up." This keeps working after.

Texts back instantly

Someone hangs up before you answer? They get a text within seconds instead of calling your competitor next.

Reminds before appointments

Automatic reminders cut down no-shows without anyone having to remember to send them.

Re-engages cold leads

A quote that's gone quiet for a week gets a follow-up on its own.

Asks for the review

After the job's done, a quick text asks for the Google review while it's still fresh.

A stylist with a client, with a phone on the counter showing a booked confirmation

Where Businesses Lose Customers

Before and after

The goal is simple: fewer dead ends, faster handoffs, and more real opportunities turning into booked work.

Why voicemail leaks

67-80%

of callers who reach voicemail hang up without leaving a message.

Industry-cited estimate, not verified for your business.

Without Sunforge

Missed callVoicemailLost job

With Sunforge

AnsweredBookedCustomer gained

What the research says

A missed call is rarely just a missed call.

It's a customer who already decided to buy, calling someone else instead.

62%

of calls to small businesses go unanswered.

411 Locals tracked 85 businesses across 58 industries: 37.8% answered live, the rest hit voicemail or rang out.

21x

better odds of qualifying a lead answered in 5 minutes instead of 30.

MIT Sloan / Lead Response Management study of 15,000 leads and 100,000 call attempts.

23%

of businesses never respond to an inbound lead at all.

Harvard Business Review audit of 2,241 companies. Average response time was 42 hours.

Published industry figures, not verified for your business. The only number that actually matters is your own.

Work out your own number

How It Works

Four parts, one system
From first ring to team handoff
01 / THE FRONT DESK SYSTEM

The phone rings. You're busy.

A customer needs help while your team is already helping someone else.

Illustrative example · No call or inquiry is sent
9:41•••
INCOMING CALLA new opportunity.
Missed calls. Busy hours. After hours.
EXAMPLE CONVERSATIONSomeone needs your help.

A clearer path to the next conversation.

What's included

01

Configuration

Configured around your hours, services, and the questions your customers ask.

  • Hours and availability configured to your schedule
  • Service menu and pricing built from what you actually offer
  • Trained on the common questions your customers ask
02

Call Handling

Coverage for missed, overflow, and after-hours calls.

  • Answers missed calls during busy times or after hours
  • Understands what the caller needs and checks real availability
  • Books appointments directly onto your calendar
03

Handoff & Follow-up

Clear call summaries and customer details to help your team follow up.

  • Instant notification with a summary of each call
  • Appointment details added to your calendar automatically
  • Message transcripts so you know exactly what was discussed
04

Integration & Support

Connects with your existing tools, with support when things change.

  • Integrates with Google Calendar, Calendly, or your existing system
  • Works with your current phone number
  • Direct support whenever something changes or needs tuning

These are the most common starting points. Additional systems can be layered in as the business grows.

Built around your business

Your customer called while you were away. Ember answered.

Ember is our AI receptionist demo. She answers every call, books the job, and texts you the details - 24/7, even when you're closed, slammed, or at lunch.

00:03
Ember, Sunforge Digital's AI receptionist persona

Ember

Sunforge Digital · AI receptionist

incoming call

One flat monthly rate. No contracts. No setup games. Runs alongside your existing number - never replaces it.

Answer the call on the right to see how it works - then hear the real thing, live.

Book a 15-Minute Front Desk System Assessment

No pressure. No hard sales pitch. Just a conversation about what a missed-call handler would look like for your business.

Your business choices are saved on this browser.
Names, email, and message text are never saved here.

  1. 1. Your business
  2. 2. Next step

Let’s make this fit your business.

Assessment call

A quick conversation about missed calls, weak handoffs, or where the site may be losing people.

Prefer to talk now?

719-424-5680

Frequently Asked Questions

Straight answers
Does the AI receptionist replace my phone number or my staff?

No. It runs quietly alongside your existing number and team — it's a voice AI answering as your business, not a replacement for either. It's built to pick up when a call would otherwise go unanswered: after hours, during a rush, or when every line is busy.

How does the AI receptionist actually work?

It's configured around your hours, services, pricing, and the questions your customers actually ask. When a call comes in that would otherwise go unanswered, it talks through what the caller needs, checks real-time availability, and books the appointment straight onto your calendar — or takes a detailed message if it can't. You're notified right away with a summary of the call.

Does it work with my existing calendar or CRM?

Yes — it's built to slot in alongside what you already use, not replace it. No new software for your team to learn, no rip-and-replace. Every setup is a little different, so tell me what you're on and I'll confirm exactly how it connects before we build anything.

Can it text customers, or does it only handle calls?

Both. It can text a missed caller back immediately, send appointment reminders, and follow up on leads that have gone quiet — all without you doing anything.

What happens after the call ends?

The call isn't the end of the process. Depending on what you need, it can log the details wherever you keep track of customers, send a reminder before the next appointment, or check back in if something was left unresolved.

Will it sound robotic?

You don't have to take our word for it — call the interactive demo line yourself and hear how it handles a real conversation before deciding anything. The voice itself is customizable too: you can choose from hundreds of different receptionist voices, in multiple languages, to match how you want your business to sound.

Do I need to switch phone providers or get a new number?

No — it's built to work alongside your existing phone number, not replace your phone system.

Can I combine the receptionist with a website?

Yes — many businesses run both. The receptionist answers calls; the website captures visitors who'd rather type than call. They work together to cover both the phone and online channels, so you're not missing opportunities either way.